- Organization: Empik Group — a premier Polish retail and omnichannel e-commerce leader.
- Role: Over 2.5 years coordinating design operations as UX Project Manager, including 6 months serving as Product Manager during the organization's transition to Scrum.
- 70th Anniversary Campaign: Coordinated design and technical delivery of the dedicated commemorative website celebrating Empik's 70-year jubilee.
- "Biblioteki Empiku" Nationwide Contest: Managed 2 annual editions from website UX to the deployment of robust anti-fraud voting validation algorithms to prevent ballot manipulation.
- Custom "Content Manager" System: Designed and deployed in partnership with IT a custom internal publishing system (our internal "WordPress") for the marketing team — granting complete publishing independence and reducing engineering support tickets by 80%.
- Customer Profile UX: Redesigned information architecture on empik.com, accelerating customer access to high-frequency actions like order tracking and returns.
- Agile Transition: Coached multi-disciplinary teams in Scrum/Kanban, standardizing agile ceremonies and delivery predictability.
1. Context: UX Project Governance at Enterprise Scale
Empik Group is a flagship brand in Polish retail and digital commerce, serving millions of active shoppers across its omnichannel network and empik.com. Operating at this scale requires rigorous design project governance, disciplined roadmap alignment, and seamless cross-functional alignment.
As UX Project Manager, I orchestrated design workflows, coordinated user research initiatives, and served as the operational communication bridge connecting UX designers, software engineers, and commercial stakeholders.
2. Design Operations & User Research Management
My day-to-day project management scope included:
• Backlog & timeline governance: Scheduling UX/UI design sprints, estimating delivery capacity, and ensuring delivery milestones aligned with commercial launch dates.
• User research management: Managing qualitative and quantitative usability studies (UX research), participant recruitment, and translating research findings into tangible design specifications.
• Cross-departmental alignment: Leading collaborative workshops connecting UX designers, product owners, data analysts, and development squads.
3. Key Strategic Projects & Deliveries
Throughout the 2.5-year tenure, I led and delivered several high-impact initiatives:
1. Custom "Content Manager" Platform:
Designed and launched in close collaboration with the IT department a custom internal system named Content Manager — acting as our proprietary internal "WordPress" for marketing content creators. This empowered marketing teams with direct, self-service article authoring and reduced IT engineering support tickets by 80%.
2. Empik's 70th Anniversary Website:
Coordinated the design and technical rollout of the celebratory digital platform commemorating Empik's 70-year milestone, showcasing historical archives, interactive timelines, and anniversary consumer campaigns.
3. "Biblioteki Empiku" Nationwide Contest (2 Editions):
Supervised two editions of the flagship CSR initiative supporting school libraries. Led the website design and oversaw the engineering of fraud prevention algorithms to protect voting integrity against automated and illicit voting scripts.
4. Customer Profile Redesign on empik.com:
Streamlined information architecture and UI layout for customer accounts, accelerating access to order history, shipment tracking, and self-service returns.
4. Product Management & Agile Scrum Transformation
For 6 months, I stepped into the role of Product Manager directly facilitating the enterprise transition to agile:
• Introducing Scrum and Kanban frameworks across multidisciplinary product teams,
• Leading agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives) and mentoring team members on effective user story mapping,
• Shortening software delivery cadences and fostering an iterative product mindset.
5. Strategic Takeaways
Operating within Empik Group highlighted that digital success in mature enterprises depends on building tailored internal tooling (such as Content Manager) that eliminates operational bottlenecks, paired with agile collaboration that responds swiftly to business needs.
Looking for digital project management, custom internal tools, or UX advisory?
I help teams streamline product processes, design internal systems, and guide cross-functional squads.